Global Presence. Local Expertise.
Founded in 2004 in the UAE, LGA Assistance is a global leader in medical, travel, maritime, and legal assistance. With expansion across MENA, Türkiye, and Africa, we built one of the region’s largest provider networks, trusted by governments, insurers, corporates, and individuals.
Through continuous digital innovation in fraud detection, cost containment, and claims management, we have set new benchmarks for the assistance industry. Our proven support at the FIFA World Cup Qatar 2022 and long-standing collaborations with ministries of health and regulators in the GCC (and worldwide) reinforce our position as a trusted global partner.
Today, LGA Assistance operates in 40+ countries with a network of 20,000+ providers, managing 500,000+ cases and delivering millions in savings annually — combining global standards with local expertise to provide assistance without borders.
From emergency medical support to cross-border travel and legal solutions, LGA Assistance provides integrated services world wide trusted by insurers, corporates, and governments.
Offices across UAE, Egypt, KSA, Türkiye, and Jordan, with 24/7 multilingual alarm centers. We ensure seamless cross-border medical assistance in more than 80 countries.
20,000+ vetted providers worldwide, trusted by regional health authorities. Our expertise drives millions in savings every year through cost containment and fraud prevention.
From HPASS and the Direct Access E-Card to our Client Portal and TPA Claims App, we combine digital-first tools with medical expertise to deliver faster, smarter, and more reliable assistance.
(HPASS) uses AI and big data to rank hospitals and providers by quality, compliance, and cost. protecting patients while optimizing spend.
connects patients directly to LGA’s vetted global provider network. Members can walk into approved hospitals and clinics worldwide with no pre-authorization delays, ensuring faster, safer care across borders.
a Real-Time Control at Your FingertipsThe Client Command Portal gives insurers, corporates, and governments complete visibility and control over medical and travel assistance cases. From live case tracking to automated reporting, everything you need is available in one secure digital platform.
The TPA Claims App mobile-first solution for insurers, corporates, and members to submit, review, and track claims anytime, anywhere. It simplifies claims management, reduces delays, and ensures full visibility across borders.
At LGA Assistance, cost containment is not only about reducing expenses — it’s about ensuring fair, transparent, and sustainable healthcare spending without compromising patient care. We combine technology, medical expertise, and a vetted global network to protect both lives and budgets.
Smart Provider Selection on HPASS ranking
Pre-Authorization & Case Review
Medical Invoice Auditing Ensures Transparency
AI Fraud Control – Detects anomalies and duplicate billing
Negotiated Discounts – Secures lower tariffs with providers.
Case Reviews – Extra oversight for high-cost claims.
Fast-Track Settlements – Faster payments, stronger cost control.
Sustainable Savings – Millions saved without harming care.
LGA Assistance proved to be the Best Medical Assistance Company during FIFA World Cup Qatar 2022. Their teams managed complex cases and large-scale operations with professionalism and speed that exceeded expectations.
— FIFA Qatar Medical Operations
FIFA
I would also like to take the opportunity to thank you and your team for excellent assistance with this case. It has been most helpful for us. Saudi Arabia is a country that we do not work in very often. So thank you.
— Falck Assistance
Falck
With a 4.9 rating on Google, our clients consistently highlight LGA Assistance for reliability, transparency, and compassionate care across borders. We are proud of the trust placed in us worldwide.
— Verified Client Feedback
Google Reviews
With strategic offices and trusted partners across the Middle East, Africa, Türkiye, and Europe, LGA Assistance delivers seamless cross-border medical, travel, and legal support ensuring clients receive trusted care and solutions wherever they are.
100 Smith Street Collingwood VIC 3066 AU
